Shipping policy
On this page
Where we ship
We currently ship within the United Kingdom only (England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man). International shipping is on our roadmap and we'll announce it when it's available.
Rates and services
UK delivery is a flat £2.95 per order by tracked UK delivery (typically Royal Mail Tracked 48), and free on orders over £30 — whether you order one volume or a stack. Orders are fulfilled from within the United Kingdom and ship tracked, so you can follow the parcel from dispatch to your door.
| Order | Delivery | Typically arrives |
|---|---|---|
| Under £30 | £2.95 — Royal Mail Tracked 48 | 2–5 working days after dispatch |
| £30 and over | Free — Royal Mail Tracked 48 | 2–5 working days after dispatch |
Delivery estimates are after dispatch and are not guaranteed — see dispatch times for when your order leaves us. The total price, including delivery and any taxes, is always shown at checkout before you pay; there are no fees added later.
Dispatch times
- In-stock items: usually dispatched within 1–2 working days of your order.
- Where from: most new titles are dispatched direct from our UK distributor's warehouse on our behalf; kosho and titles held on our own shelf are posted by us from Doncaster. Your contract is with Tsundoku Club in either case, and the tracking email tells you when the parcel is on its way.
- Pre-orders: usually dispatched on or shortly after the publisher's release date shown on the product page.
We don't dispatch on weekends or UK bank holidays. Estimated delivery time once dispatched is typically 2–5 working days for tracked UK services, but is not guaranteed.
Unless we agree a longer delivery period with you before you pay (for example for a pre-order), we will deliver without undue delay and within 30 days of the contract being formed.
Packaging — the Mint Guarantee
Every order is packed to arrive shelf-ready — whether it left our own shelf or our distributor's warehouse. If a book still arrives damaged in transit, we replace it or refund it — no quibble.
- What's covered
- Damage that happened on the way to you — crushed corners, water damage, a split spine, a dented box set. It covers second-hand kosho volumes too: transit damage is transit damage whatever the book cost. What it doesn't cover is the wear a kosho grade already describes — a copy graded "Good" arriving good is the grade doing its job, not a fault.
- What you do
- Email hello@tsundokuclub.co.uk with your order number and a photo, ideally within 7 days of delivery. A photo of the box before you unpack it helps if the parcel itself took the hit. One of us reads it — we answer our own email.
- Who pays
- We do. Return postage is covered in full, and you get a replacement or a full refund — your choice. You are never out of pocket for a book that arrived damaged.
- Your statutory rights
- All of this sits on top of the Consumer Rights Act 2015. The 7-day request is what helps us chase the courier — it does not limit your rights. The full legal wording is in the Return Policy.
We reuse and recycle packaging materials wherever we can.
Tracking your order
You'll receive a shipping confirmation email with tracking details as soon as your order ships (most parcels travel with Royal Mail). You can also open the tracking link from that email at any time, or sign in to your account to see the status of every order.
Late, lost or damaged parcels
Risk in the goods passes to you when you, or someone you nominate, takes physical possession of them. If your tracking shows no movement for more than 10 working days, or your parcel arrives damaged, please email hello@tsundokuclub.co.uk as soon as possible, ideally within 7 days of the expected delivery date, and we'll investigate, replace or refund as appropriate. This timing request does not limit your statutory rights. See our Return Policy for full details on faulty or damaged items.
Address accuracy
Please double-check your delivery address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you to arrange re-delivery — additional postage may apply.
Questions?
Email hello@tsundokuclub.co.uk and we'll get back to you within 2 working days.